Frequently Asked Questions
FAQ
Ordering and Shipping
Returns
Support
Payment
How long does the delivery take?
Due to high demand, we process orders in 3-7 days. Delivery takes 2 - 4 days. You will receive a tracking number as soon as your parcel is on its way.
How can I track my order?
Once your order has been dispatched, we will send you an email with a tracking link. This allows you to track the status of your delivery at any time.
Can I change or cancel my order?
Changes or cancelations are possible within 24 hours - just contact us by e-mail.
What does shipping cost?
Shipping is free of charge.
What do I do if my product arrives damaged?
Send us photos of the damage and we will arrange a replacement or refund.
How can I return my product?
You can return your product within 7 days of receipt. Simply contact us by e-mail or using the contact form.
How can I contact you if I have a question?
Contact us by e-mail or form - we will reply within 24 hours.
Which payment methods do you offer?
We accept credit cards, PayPal and TWINT.
Will I receive an invoice for my order?
Yes, you will receive an invoice by e-mail as soon as your order has been dispatched.
Why was my payment rejected?
A rejected payment can have various reasons, e.g. insufficient funds or problems with the payment method. Check your payment details or try another method.